Customer Service Representative
Easy Apply
Customer Service Representative - Manufacturing / Life Sciences
Dorking Full Time
An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.
This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.
Key Responsibilities
- Processing and managing customer orders
- Handling customer enquiries via phone and email
- Monitoring open and delayed orders
- Investigating shipping, invoicing and production issues
- Liaising with internal departments including production and logistics
- Managing returns and customer documentation requests
- Ensuring compliance with internal procedures and processes
Requirements
- Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
- ERP system experience (Oracle highly desirable)
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced environment
- Excellent communication and customer service skills
- Microsoft Office proficiency
Desirable
- Salesforce experience
- German language skills would be a significant advantage
A fantastic opportunity to join a collaborative and professional team within a growing sector.
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